We are now seeking candidates for multiple postions.
To apply, you may print out an Application here. Please bring completed Application to the Business Office or email to goe@goecycles.com.
Available Positions:
Motorcycle Salesperson
Accessory Technician
Master Service Technician
Service Consultant
Shop Helper/Detailer
Motorclothes Associate (General Merchandise Associate)
Job Title…………………. General Merchandise Associate
Department……………… General Merchandise Department
Supervisor………………. General Merchandise Manager/Assistant General Merchandise
Summary Description
Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.
Key Result Areas
• Customer Service
• Retail Sales of General Merchandise
Major Duties and Responsibilities
1) Customer Service
• Provide excellent customer service to all of the dealership’s customers.
• Greet customers immediately, in a courteous and friendly manner.
• Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to customers.
• Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
• Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
• Notify customers when special orders or back-ordered items are received.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
2) Retail Sales of General Merchandise
• Provide prompt and accurate service at cash register.
• Assist General Merchandise Manager with attaining retial sales plans in General Merchandise.
• Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)
• Assist with set-up, organization, and staging of special events such as Open houses, of HOG activities, fashion shows, etc.
• Create well-organized presentations, which appeal to our customers.
• Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
• Continuously maintain showroom product availability by stocking shelves and displays.
• Maintain update customer mailing lists.
• Attend training sessions to keep current with merchandising & inventory control issues
3) Other Duties
• As assigned.
Supervisory Responsibilities
• No Supervisory Responsibilities
Commitments
• Treat all employees and customers fairly, courteously, and with dignity.
• Be prompt and available for flexible scheduling.
• Demonstrate professionalism in providing customer service.
• Review all P.A.C.E. tapes and attend training sessions to keep current in General Merchandise.
• Accept direction, follow instructions and work well with others.
Qualifications & Job Requirements
• Must have ability to get along with broad customer base.
• Schooling or experience in merchandising and retail sales preferred.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
Physical Demands
• Must have the ability to stand and walk the sales floor for most of the day.
• Frequently required to bend, stoop, crouch, reach, and lift _____ lb. of merchandise.
Working Conditions
• Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.
Parts and Accessories Associate
Job Data
Job Title…………………. Parts & Accessories Associate
Department……………… Parts & Accessories Department
Supervisor………………. Parts & Accessories Manager
Summary Description
Setup and maintain an appealing retail environment and assist all customers with their shopping and purchase of merchandise.
Key Result Areas
• Service Department Support
• Customer Service
• Clean & Efficient Parts & Accessories Environment
Major Duties and Responsibilities
1) Service Department Support
• Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
• Take service technicians’ orders for parts and fill them as fast as possible.
• Assist service technicians in determining parts & accessories requirements for individual jobs.
• Recommend related Parts and Accessories, which may be required for a job.
• Supply cost of parts information on repair orders.
• Update inventory control system and parts catalogue.
• Notify service personnel when special parts or back-ordered parts are received.
• Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.
2) Customer Service
• Provide excellence customer service to all of the dealership’s customers.
• Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories.
• Greet customers immediately, in a courteous and friendly manner.
• Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
• Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
• Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
• Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
3) Clean & Efficient Parts & Accessories Environment
• Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
• Ensure merchandise displays are stocked, clean, and appealing to customers.
• Maintain updated customer mailing lists.
• Become familiar and efficient with all phases of the computer system required for P&A management.
4) Other Duties
• As assigned.
Supervisory Responsibilities
• No Supervisory Responsibilities
Commitments
• Treat all employees and customers fairly, courteously, and with dignity.
• Be prompt and available for flexible scheduling.
• Review all P.A.C.E. tapes and attend training sessions to keep current with P&A merchandising & inventory control topics as assigned by the Parts Manager.
• Demonstrate a professional approach to customer service.
• Accept direction, follow instructions, and work well with other people.
Qualifications & Job Requirements
• Must have ability to get along with a broad customer base.
• Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
• Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
• Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.
Shop Detailer
Job Data
Job Title…………………. Shop Detailer
Department……………… Service Department
Supervisor………………. Service Manager
Summary Description
Provides assistance to all employees of the service department as needed.
Key Result Areas
• Help Service Department employees to run an efficient and customer oriented department
Major Duties and Responsibilities
1) Helping Service Personnel
• Wash Motorcycles. Ensure they are cleaner than when customer dropped them off.
• Detail all new and used motorcycles.
• Assist Technicians with keeping the service department clean and organized.
• Clean and maintain appearance of general facilities.
2) Customer Service
• Greet external customers immediately, in a courteous and friendly manner.
• Handle requests quickly, and courteously.
3) Other Duties
• As assigned.
Supervisory Responsibilities
• No Supervisory Responsibilities
Commitments
• Follow directions
• Ask questions when in doubt.
• Wear appropriate shop uniform each and every day.
• Maintain professional appearance and attitude.
• Complete all training programs and their related tests by required deadlines. The Service Manager assigns all required training.
Qualifications & Job Requirements
• Ability to accept and follow directions
• Demonstrated willingness to work flexible hours.
Physical Demands
• The noise level in the work environment is usually loud.
• Requires the use of both hands.
• Occasionally requires the ability to balance and push a 900 lb. motorcycle.
• Frequently required to bend, stoop, crouch, reach, handle tools and lift 50 lb. of material.
Working Conditions
• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.
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